O-NAIL.PL ONLINE STORE REGULATIONS

  1. These Regulations define the general terms, conditions and method of sales conducted by PB ALLURE spółka z ograniczoną odpowiedzialnością with its registered office in Kraków at ul. Adama Bochenka 16A, 30-693 Kraków, entered into the Register of Entrepreneurs of the National Court Register under number 0001140922 , NIP: 6793315798 , REGON: 540282055 , share capital: PLN 10 000 , whose registration files are kept by the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register, through the online store o-nail.pl (hereinafter referred to as the "Online Store") and define the terms and conditions of the provision of free services electronically by PB ALLURE sp.

§ 1 Definitions

  1. Working days – days from Monday to Friday, excluding public holidays.

  2. Delivery – the actual act of delivering the Goods specified in the order to the Customer by the Seller, through the Supplier, i.e.:
    a) courier company;
    b) InPost Sp. z o. o. (including Paczkomat®);
    c) DPD Pickup – a network of parcel points and machines operated by DPD Polska sp. z o. o.

  3. Password – a sequence of characters set by the Customer during Registration, used to secure access to the Customer Account.

  4. Customer – an entity for which services may be provided electronically in accordance with the Regulations and legal provisions or with whom a Sales Agreement may be concluded.

  5. Consumer – a natural person who concludes a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.

  6. Customer Account – an individual panel launched for the Customer after Registration.

  7. Entrepreneur – a natural person, legal person or organizational unit with legal capacity, conducting business or professional activity on its own behalf.

  8. Entrepreneur with Consumer rights – a natural person concluding a Sales Agreement directly related to his/her business activity, when the content of the agreement indicates that it is not of a professional nature for this Entrepreneur, in particular due to the subject of the activity disclosed in the CEIDG.

  9. Regulations – this document.

  10. Registration – an activity described in the Regulations, required to fully use the functionality of the Store.

  11. Seller – PB ALLURE sp. z o. o. , ul. Adama Bochenka 16A, 30-693 Kraków, KRS: 0001140922, NIP: 6793315798, REGON: 540282055, share capital: PLN 10,000, e-mail: sklep@o-nail.pl ; owner of the Online Store. BDO number: 00651150 .

  12. Shop Website – websites in the o-nail.pl domain.

  13. Durability – the ability of the Goods to maintain their functions and properties during normal use.

  14. Goods – a product presented by the Seller on the Store Website, which may be the subject of a Sales Agreement; in particular nail styling devices , including goods with digital elements (e.g. devices using software/AI).

  15. Durable medium – a material or tool that enables information to be stored in a way that allows future access and reproduction in an unchanged form.

  16. Sales Agreement – ​​a distance contract concluded between the Customer and the Seller in accordance with the Regulations.

§ 2 General provisions and use of the Online Store

  1. All rights to the Online Store (including copyrights, rights to the name, o-nail.pl domain, templates, forms and logos – excluding third-party materials) belong to the Seller.

  2. The Seller will endeavor to ensure that the Store is compatible with popular browsers and systems. Minimum requirements: at least Internet Explorer 11, Chrome 89, Firefox 86, Opera 53, Safari 5 or newer, JavaScript enabled, cookies accepted, and a minimum connection speed of 256 kbit/s; optimized for a minimum resolution of 1024×768 px.

  3. The Seller uses cookies to ensure the proper operation of the Website. Customers can disable them in their browser (which may make using the Store more difficult).

  4. To place an order and use the services, you must have an active email account.

  5. It is prohibited to provide illegal content and use the Store in a manner that is contrary to the law, good customs or infringes the personal rights of third parties.

  6. Due to the public nature of the Internet, Customers should use appropriate security measures (e.g., antivirus software). The Seller will never ask for a Password.

  7. It is prohibited to use the Store's functions for activities that violate the Seller's interests (e.g. advertising someone else's business, publishing content unrelated to the Store or misleading content).

  8. Goods with digital elements and updates. The Seller may provide updates (including security updates) necessary to maintain the Goods' compliance with the contract. An internet connection may be required for their installation. If the Customer fails to install the provided updates within a reasonable time, the Seller is not liable for any lack of compliance resulting solely from the lack of installation, provided the Customer has been properly informed of the updates and the consequences of not installing them.

§ 3 Registration

  1. Creating a Customer Account requires free Registration.

  2. Registration is not necessary to place an order.

  3. Registration takes place by completing and submitting the registration form on the Store's Website; the Customer sets a Password.

  4. Before sending the form, the Client reads the Regulations and accepts their content.

  5. During registration, the Customer may voluntarily consent to the processing of data for marketing purposes. Consent is not a condition for providing the service and may be withdrawn at any time.

  6. The Seller confirms the Registration by e-mail; at this moment, an agreement for the provision of the Customer Account service is concluded.

§ 4 Orders

  1. The information on the Store Website does not constitute an offer within the meaning of the Civil Code, but an invitation to submit offers.

  2. Orders can be placed 24/7 via the Store Website or e-mail.

  3. Ordering via the website: The customer adds items to the cart, selects a delivery and payment method, and then places the order by clicking the "Order with obligation to pay" button. Before shipping, the total price is displayed, including delivery costs and other fees.

  4. E-mail order: The Customer indicates the name of the Goods, variant, quantity and contact details.

  5. The Seller sends back an e-mail with registration data, price, possible payments and delivery method, informing about the obligation to pay.

  6. Placing an order constitutes an offer by the Customer.

  7. The seller confirms the order by e-mail.

  8. The Seller sends the acceptance of the order for execution (declaration of acceptance of the offer) by e-mail; at this moment the Sales Agreement is concluded.

  9. The Seller confirms the terms of the contract to the Customer on a Durable Medium (e-mail or letter).

§ 5 Payments

  1. The prices presented for the Goods are gross prices and do not include Delivery costs or any additional costs about which the Customer is informed when selecting Delivery and placing the order.

  2. Available payment methods:
    a) online payment via Shopify Payments (including payment cards and wallets such as Apple Pay/Google Pay – where available); execution after positive authorization in the Shopify system;
    b) PayPal online payment – ​​via PayPal (Europe) S.à rl & Cie, SCA;
    c) cash on delivery – payment to the Supplier upon delivery (availability of the method may depend on the selected Supplier, type of shipment and order value).
    d) ) online payment via Przelewy24 (including bank transfers, payment cards and wallets such as Apple Pay/Google Pay – if available)

  3. In the event of an unsuccessful online payment authorization, the Seller may ask you to select another payment method or cancel the order after an unsuccessful authorization attempt.

§ 6 Delivery

  1. The Seller carries out Deliveries within the territory of the Republic of Poland .

  2. The Seller delivers the Goods without defects.

  3. Information about the estimated processing and delivery times is presented on the Store's Website.

  4. Deadlines are counted in Business Days.

  5. The goods are delivered to the address indicated in the order form or to the InPost or DPD Pickup point/machine selected by the Customer.

  6. On the day of shipment, the Seller sends a shipping confirmation to the Customer's e-mail address.

  7. The customer should examine the shipment upon receipt and, in the event of damage, request that a damage report be prepared.

  8. The seller attaches a receipt or – upon request and after selecting the “purchase for a company” option – a VAT invoice.

  9. If the Customer is absent, the Supplier will attempt to re-deliver, leave a delivery notice, or contact the Seller by phone. Returning the shipment to the Seller will result in contact and arrangements for re-delivery and its costs.

§ 7 Warranty for Entrepreneurs

  1. The Seller is liable to the Entrepreneur for defects in the Goods.

  2. The entrepreneur may:
    a) submit a declaration of price reduction or withdrawal from the contract, unless the Seller immediately replaces the Goods with defect-free ones or removes the defect;
    b) demand replacement or removal of the defect; the Seller may refuse if the requested method is impossible or excessively expensive.

  3. The defective item should be delivered to the Seller's address; the cost is borne by the Seller.

  4. Warranty liability: defect discovered within 2 years of delivery; claims for repair/replacement expire after 1 year (subject to statutory reservations).

  5. Complaints may be submitted in writing to the Seller's address.

  6. The seller will respond within 14 days .

  7. Complaints regarding electronic services can be submitted by e-mail to sklep@o-nail.pl .

§ 8 Warranty

  1. Goods may be covered by a manufacturer's or distributor's warranty.

  2. Information about the warranty (if any) is presented next to the given Product on the Store's Website.

§ 9 Non-conformity of the goods with the contract

Complaints by Consumers and Entrepreneurs with Consumer Rights

  1. The goods are in conformity with the contract if they correspond, among other things, to the agreed description, quality, completeness and functionality (for goods with digital elements – also compatibility, interoperability and availability of updates ) and the agreed specific purpose.

  2. In addition, the Goods should be suitable for the typical purpose of use, have the characteristics and durability typical of goods of a given type, be consistent with the Seller's public assurances (unless one of the statutory exclusion grounds applies), be delivered with the expected accessories and instructions, and correspond to the sample/design.

  3. The Seller's liability is excluded in respect of a feature the absence of which the Consumer was expressly informed and which he expressly accepted.

  4. The Seller is also liable for any lack of conformity resulting from improper installation if the installation was performed by the Seller or the instructions were incorrect.

  5. The Seller is liable for any lack of conformity existing at the time of delivery and discovered within 2 years ; it is presumed that any lack discovered before the expiry of 2 years existed at the time of delivery.

  6. The seller cannot invoke the expiry of the deadline if he fraudulently concealed the lack of conformity.

  7. First of all, the Consumer/Entrepreneur with Consumer rights may request repair or replacement .

  8. The Seller may propose an alternative (repair instead of replacement or vice versa) if the chosen method is impossible or excessively expensive; it may refuse if both methods are impossible or excessively expensive.

  9. When assessing the excessiveness of costs, all circumstances are taken into account (the significance of the lack of conformity, the value of the conforming goods and the inconvenience to the Consumer).

  10. Repair or replacement will be carried out within a reasonable time and without undue inconvenience; the costs will be borne by the Seller.

  11. The Consumer makes the goods available to the Seller; collection takes place at the Seller's expense.

  12. If the goods have been installed, the Seller shall dismantle and reassemble them after repair/replacement at its own expense.

  13. The consumer does not pay for the normal use of the goods that are subsequently replaced.

  14. The consumer may demand a price reduction or withdraw from the contract in the cases provided for by law (including refusal to bring into conformity, lack of effectiveness, materiality of the defect, delay by the Seller).

  15. The Seller will respond to the complaint within 14 days of receiving it.

  16. Refunds of amounts due to price reductions – immediately, no later than within 14 days .

  17. There is no right of withdrawal if the lack of conformity is immaterial (presumption of materiality).

  18. If the shortage concerns part of the goods from one contract, partial withdrawal is possible.

  19. In the event of withdrawal, the Consumer returns the goods at the Seller's expense; the Seller refunds the price within 14 days of receipt of the goods or proof of return.

  20. The payment will be refunded using the same method, unless the Consumer has agreed to a different method at no additional cost.

  21. The Seller does not use out-of-court dispute resolution within the meaning of the Act of 23 September 2016.

§ 10 Withdrawal from the Sales Agreement

  1. The Consumer and the Entrepreneur with Consumer rights may withdraw from the contract within 14 days without giving any reason.

  2. The deadline runs from the moment the Consumer (or a designated third party other than the carrier) takes possession of the Goods.

  3. Withdrawal may be made by submitting a declaration:
    – in writing: PB ALLURE sp. z o. o., ul. Adama Bochenka 16A, 30-693 Kraków, Poland ,
    – e-mail: sklep@o-nail.pl .
    A sample withdrawal form is available on the Store's Website ( Returns and Complaints / Withdrawal Form tab). To meet the deadline, it is sufficient to send the declaration before it expires.

  4. Withdrawal can also be submitted via the electronic form in the Returns and Complaints tab; the Seller will immediately confirm its receipt.

  5. In the event of withdrawal, the contract shall be deemed not to have been concluded.

  6. If the declaration was made before the Seller accepted the offer, the offer ceases to be binding.

  7. The Seller shall refund all payments received, including the cost of Delivery up to the amount of the cheapest standard Delivery method offered by the Seller, no later than 14 days from receipt of the declaration; it may withhold this until receipt of the goods or proof of their return.

  8. If a Delivery method other than the cheapest standard Delivery method is selected, the Seller shall not refund any costs exceeding this value.

  9. The goods must be returned immediately, no later than 14 days after the withdrawal (it is sufficient to send them before the deadline).

  10. The Customer bears only the direct costs of returning the Goods (unless the nature of the Goods excludes this – in which case the Seller informs about the costs on the website).

  11. The Consumer is responsible for any reduction in the value of the Goods due to use beyond what is necessary to establish their nature, characteristics and functioning.

  12. Refunds will be made using the same method, unless otherwise agreed, at no additional cost.

  13. The right of withdrawal does not apply to goods delivered in sealed packaging which cannot be returned after opening for health or hygiene reasons if the packaging is opened after delivery.

§ 11 Free services

  1. The Seller provides free of charge:
    a) Contact form ,
    b) Newsletter ,
    c) Maintaining the Customer Account .

  2. Services are available 24/7.

  3. The Seller may change the scope/form/duration of access to services, informing about it as in the case of a change in the Regulations.

  4. The contact form is used to send messages to the Seller; cancellation occurs by ceasing to use it.

  5. Newsletter: subscription via the form on the website; activation after clicking the activation link sent by e-mail.

  6. Each Newsletter contains information about the sender, the subject and instructions on how to unsubscribe (unsubscribe via a link in each message or in the Customer Account).

  7. Maintaining a Customer Account: after Registration, the Customer can modify data, track the status and history of orders.

  8. The Account is deleted at the Customer's request (within 14 days).

  9. The Seller may block the Account/services in cases of violations of the law/Regulations or for security reasons; the Seller will inform the User about this by e-mail.

§ 12 Personal data protection

  1. The principles of personal data processing are specified in the Privacy Policy available on the Store's Website.

§ 13 Termination of the contract (does not apply to Sales Agreements)

  1. The Customer and the Seller may terminate the contract for the provision of electronic services at any time (respecting acquired rights).

  2. The Customer terminates the contract by sending a declaration of intent to the Seller by any means of distance communication.

  3. The Seller terminates the contract by sending a declaration to the e-mail address provided during Registration.

§ 14 Final provisions

  1. In relations with Entrepreneurs, the Seller's liability is limited to damage caused intentionally and to actual losses incurred.

  2. The content of the Regulations may be recorded by printing, saving or downloading from the Store's Website.

  3. The Parties will endeavor to resolve any disputes amicably; the applicable law is Polish law.

  4. The Seller informs the Consumer about the possibility of using the assistance of consumer ombudsmen and provincial inspectorates of the Trade and Consumer Protection (IH) as well as the ODR platform at the European Commission; the information is available in the Dispute Resolution/ODR tab on the Store's Website.

  5. The Seller reserves the right to change the Terms and Conditions. Orders accepted for processing before the changes take effect will be processed under the current Terms and Conditions. The Seller will notify Customers of any changes at least seven days in advance by sending an email with a link to the new content. Failure to accept the changes will result in termination of the contract in accordance with § 13.

  6. The Regulations are effective from 16 September 2025.